A long-time Beaches resident, Robert was admitted to Michael Garron Hospital following a severe reaction to antibiotics. During his stay, he received daily visits from our Hospital Elder Life Program (HELP) team.
This specially trained group of staff and volunteers support older patients by ensuring their comfort and organizing activities to keep them mentally and physically active.
“It’s excellent for my morale,” says Robert after a week in our care. “HELP is very valuable. It’s the first time I’ve had anything like this in a hospital.”
Robert enjoys trading personal stories with the team, and he appreciates the radio and magazines they’ve lent him.
Tried-and-true
HELP is an established approach that has been making hospitals more senior-friendly for over 20 years. It’s been shown to prevent delirium and other critical issues associated with hospitalization.
Our hospital launched a tailored HELP program in August 2024. We currently offer it in two inpatient units and our Stavro Emergency Department, with plans for expansion to other areas. The team has aided 435 patients in just eight months.
Donors have contributed toward the cost of training volunteers and the purchase of supplies used to engage patients, such as tablets, lifelike robotic pets, jigsaw puzzles, crafts and much more. Deanna Rosolen, a HELP Activation Coordinator who oversees volunteers and supports patients, describes donor investment as “invaluable.”
The program, Deanna adds, is particularly beneficial for the many patients who have no visitors. “It’s such a good feeling when you walk in and a patient’s eyes light up because they have company,” she says.
Gratitude all around
HELP’s impact goes beyond patients, says Rosie Sears, a Behavioural Specialist who assesses patients and monitors their progress within HELP. “Clinicians tell us that HELP enhances the atmosphere for unit staff and patients alike,” says Rosie.
“Nurses and other staff are grateful that our team collaborates with them to elevate patient experiences. From assisting with food tray setup to playing board games, HELP’s presence allows staff to focus on their clinical tasks, where their specialized skills are needed.”
To support exceptional care at our hospital, please give at mghf.ca/donate